Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@prestigeinorigin.com. Please note that returns will need to be sent to the following address: Prestige In Origin, Rue des Rois 2, 1204 Genève.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@prestigeinorigin.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@prestigeinorigin.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@prestigeinorigin.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@prestigeinorigin.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@prestigeinorigin.com.
Refund and Return Policy
At Prestige In Origin, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we are here to help with easy and hassle-free returns and refunds.
1. Returns
Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Items must be unused, unwashed, and in the same condition that you received them.
- Items must have all tags attached and be in their original packaging.
Non-Returnable Items:
- Gift cards
- Final sale items
- Underwear and swimwear (for hygiene reasons)
How to Return an Item:
- Contact our customer service team at info@prestigeinorigin.com to initiate a return. Please include your order number and reason for return.
- Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
- Pack the item securely in its original packaging and include the return slip provided.
- Affix the return shipping label to the package and drop it off at your nearest post office or courier service.
2. Refunds
Eligibility for Refunds:
- Returned items must meet the conditions outlined in the "Returns" section.
- Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
Processing Refunds:
- If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@prestigeinorigin.com.
3. Exchanges
Eligibility for Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [customer service email] with details and we will guide you through the process.
How to Exchange an Item:
- Contact our customer service team at [customer service email] to initiate an exchange. Include your order number and details of the defect or damage.
- We will provide you with a return shipping label and instructions on how to send the defective or damaged item back to us.
- Once we receive and inspect the item, we will send you a replacement at no additional cost.
4. Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: info@prestigeinorigin.com
Thank you for shopping with PIO. We value your business and are committed to ensuring your satisfaction with our products.